FAQs

Frequently Asked Questions (FAQ)

1. What types of phone cases do you offer?
At CaseOn.pk, we offer a wide variety of phone cases including silicone cases, shockproof cases, glass cases, premium printed cases, custom cases, and more. Our collections cater to brands such as iPhone, Samsung, Oppo, Realme, Redmi, OnePlus, and many others.

2. Do you offer custom phone cases?
Yes, we do! You can customize your phone case with your own design, logo, or image. Our custom cases are available for most smartphones, including iPhone, Samsung, and Oppo models. Personalize your case to make your phone truly unique.

3. Are your phone cases compatible with wireless charging?
Many of our phone cases are wireless charging compatible, particularly our silicone, clear, and soft bumper cases. Be sure to check the product description on the specific case to ensure compatibility with your device.

4. Can I find cases for my specific phone model?
Yes! We carry cases for all popular phone brands, including iPhone, Samsung, Oppo, Redmi, OnePlus, Vivo, and Realme. Simply select your device model on the product page to find the perfect case.

5. Are your cases durable?
Absolutely! We offer shockproof, silicone, and premium printed cases designed to provide excellent protection against drops, impacts, and scratches. Our glass cases are made with high-quality materials that ensure both style and durability.

6. How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to track your package. You can also check your order status by logging into your account on CaseOn.pk.

7. Do you offer free shipping?
We offer free shipping within Pakistan on orders over a certain amount. Please check our shipping policy page for more details on eligibility and shipping rates.

8. What payment methods do you accept?
We accept a variety of payment methods including credit/debit cards, bank transfers, and cash on delivery for your convenience.

9. What is your exchange policy?
If you receive a damaged product or the wrong product, please contact us immediately at 03363548772. We will guide you through the exchange process and ensure you receive the correct item in perfect condition.

10. How do I care for my phone case?
To keep your phone case looking its best, gently clean it with a soft cloth and mild soap solution. Avoid using abrasive cleaners or rough materials that could scratch the case. Our silicone and glass cases are easy to clean and maintain.

11. How long does it take to receive my order?
We offer 7-day delivery across Pakistan, ensuring that your order reaches you in a timely manner. Orders within major cities typically arrive faster, while remote areas may take a little longer. You can check the estimated delivery time during checkout.

12. Do you offer cases for other accessories?
Yes! We also offer phone accessories like phone charms, holders, and chains to complement your phone case and add a personal touch.